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FAQ

You have questions; we have answers...

... for everything else, you can write us an email at info@parkhotelmondschein.com.

You have questions; we have answers...

... for everything else, you can write us an email at info@parkhotelmondschein.com.

Arrival

The borders are open, and South Tyrol is not considered a risk area.

Check-In/Check-Out

On the day of arrival, the rooms are available after 3 p.m. Please let us know if you will arrive after 7 p.m.

On the day of departure, we kindly ask you to leave your room by 12 p.m. Late check-out is possible upon request.

Parking

The Parkhotel Mondschein is centrally located in the heart of Bolzano. There is a car park right next door for hotel guests. At check-in, you will receive a parking permit for the duration of your stay.

Food allergies & intolerances

We kindly ask you to let us know in advance if you have any food allergies or intolerances.

Non-smoking

Smoking is not allowed in the Parkhotel Mondschein. All rooms are non-smoking rooms. Smoking is only permitted in the outdoor area.

Price list/reservation

The room rates are per person/night, including breakfast. Deposits can be made conveniently online. We will gladly take your room requests into consideration and confirm the desired room category; however, we cannot guarantee specific room numbers.

Surcharges:

  • Additional visitor’s tax of €1.90 per person and day

  • Single room surcharge per night 30%

  • Short stay under 3 days 10% surcharge

  • Pet: €17 per day without food

  • Additional breakfast: €15

Deposit

You can pay the deposit with your credit card by clicking here.

Payment of the Hotel bill

You are welcome to pay with any standard bank card (EC card) or credit card (AMEX, VISA, MASTER). Cash payment is possible in euros. In the event of late payment, the hotel is entitled to charge interest at a rate of 8% above the base rate p.a., or 5% p.a. for consumers. The hotel reserves the right to claim further damage caused by the default.

Bank details

Parkhotel Betriebs GmbH

Via Piave 15, I-39100 Bolzano / Italy

IBAN: IT96K0349311600000300058271

SWIFT/BIC: RZSBIT2B

City Tour

We would be happy to arrange a special city tour for you. Just send us your wishes via email: info@parkhotelmondschein.com.

Bike rental

We provide our guests with city bikes and e-bikes free of charge.

Travel cancellation insurance

As cancellations may result in fees depending on the time and type of cancellation, it is advisable to take out low-cost travel cancellation insurance.

Cancellation conditions

Due to the current situation, which is difficult to assess, we have adjusted and softened our cancellation conditions for you. Cancellations made up to 48 hours before the date of arrival will not incur any charges. For no-show, unused room or early departure 100% of the total amount will be charged.

Arrival

The borders are open, and South Tyrol is not considered a risk area.

Check-In/Check-Out

On the day of arrival, the rooms are available after 3 p.m. Please let us know if you will arrive after 7 p.m.

On the day of departure, we kindly ask you to leave your room by 12 p.m. Late check-out is possible upon request.

Parking

The Parkhotel Mondschein is centrally located in the heart of Bolzano. There is a car park right next door for hotel guests. At check-in, you will receive a parking permit for the duration of your stay.

Food allergies & intolerances

We kindly ask you to let us know in advance if you have any food allergies or intolerances.

Non-smoking

Smoking is not allowed in the Parkhotel Mondschein. All rooms are non-smoking rooms. Smoking is only permitted in the outdoor area.

Price list/reservation

The room rates are per person/night, including breakfast. Deposits can be made conveniently online. We will gladly take your room requests into consideration and confirm the desired room category; however, we cannot guarantee specific room numbers.

Surcharges:

  • Additional visitor’s tax of €1.90 per person and day

  • Single room surcharge per night 30%

  • Short stay under 3 days 10% surcharge

  • Pet: €17 per day without food

  • Additional breakfast: €15

Deposit

You can pay the deposit with your credit card by clicking here.

Payment of the Hotel bill

You are welcome to pay with any standard bank card (EC card) or credit card (AMEX, VISA, MASTER). Cash payment is possible in euros. In the event of late payment, the hotel is entitled to charge interest at a rate of 8% above the base rate p.a., or 5% p.a. for consumers. The hotel reserves the right to claim further damage caused by the default.

Bank details

Parkhotel Betriebs GmbH

Via Piave 15, I-39100 Bolzano / Italy

IBAN: IT96K0349311600000300058271

SWIFT/BIC: RZSBIT2B

City Tour

We would be happy to arrange a special city tour for you. Just send us your wishes via email: info@parkhotelmondschein.com.

Bike rental

We provide our guests with city bikes and e-bikes free of charge.

Travel cancellation insurance

As cancellations may result in fees depending on the time and type of cancellation, it is advisable to take out low-cost travel cancellation insurance.

Cancellation conditions

Due to the current situation, which is difficult to assess, we have adjusted and softened our cancellation conditions for you. Cancellations made up to 48 hours before the date of arrival will not incur any charges. For no-show, unused room or early departure 100% of the total amount will be charged.